Frequently Asked Questions

Santi the Sloth is the full connected Santi setup. It includes the Santi plush with Santi's Star, the connected speaker/night light unit, inside. It is designed for families who want app control, Bluetooth streaming, sound, light and more customisation.

Santi Mini is the simpler no-app Santi setup. It includes the Santi plush with the Mini sound-and-light unit inside, giving families built-in sounds, soft light and simple button controls without app setup or Bluetooth pairing.

Santi the Sloth is the full connected setup with app control, Bluetooth streaming, sound, light and more customisation. Santi Mini is the simpler no-app setup with built-in sounds, soft light and button controls. Both are designed to support familiar family routines.

Choose Santi Mini if you want simple button controls, no app setup and no Bluetooth pairing. Choose Santi the Sloth if you want the full connected setup with app control, Bluetooth streaming and more customisation.

Yes. Families can use Santi Mini for simple sound and soft light, and Santi the Sloth when they want the full connected setup. Some bundles are designed to help families build a fuller Santi routine.

No. Santi Mini does not need an app. It uses simple button controls for sounds, light and everyday settings.

No. Santi Mini does not require Bluetooth pairing. It has built-in sounds and simple controls on the unit.

Yes. The Mini sound-and-light unit can be removed from the Santi plush when families need a smaller option for the pram, car, nappy bag or travel. Always use the product as directed.

Santi Mini includes 15 built-in sounds and 7 night-light colours, with simple controls for everyday family routines.

Santi Mini is USB-C rechargeable. Use the charging cable as directed and keep charging cables out of reach during sleep and rest times.

Santi's Star is the connected speaker/night light unit inside Santi the Sloth. It is the part that provides the connected sound, light and app-controlled features.

Santi's Star is designed to work with the Santi app so families can use connected features such as app control, Bluetooth streaming, sounds, light settings and customisation.

Dream Cloud is a compatible plush add-on for the Santi range. It is a soft plush option designed to hold either the Mini sound-and-light unit or Santi's Star.

No. Dream Cloud does not have sound or light by itself. It needs either the Mini sound-and-light unit from Santi Mini or Santi's Star from Santi the Sloth to provide sound or light.

Yes. Dream Cloud can fit the Mini sound-and-light unit used with Santi Mini.

Yes. Dream Cloud can fit Santi's Star, the connected speaker/night light unit used with Santi the Sloth.

Use Santi products only as directed. Do not place plush toys, loose items, cords, straps or accessories in an infant sleep space. Always follow current infant sleep guidance for your child's age and stage.

Keep charging cables, straps, cords and loose accessories out of reach during sleep and rest times. Charge products only as directed and remove charging cables before use near a child.

No. Santi products are not baby monitors or medical devices. They are sound and soft light routine products and should not replace supervision, infant sleep guidance or medical advice.

Santi charging times can vary by product and use. Use the supplied or recommended cable and a standard compatible charger. Do not use fast chargers unless the product instructions specifically allow it.

Remove the sound-and-light unit before cleaning the plush. Follow the care label and product instructions. Wipe the electronic unit with a soft, lightly damp cloth as needed and do not submerge it in water.

Santi orders ship from Australia. Delivery timing depends on the shipping destination and service selected at checkout.

For order support, product help or troubleshooting, visit the Help page or contact the Santi support team.