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Refund Policy


(a) Returns of Goods will only be accepted if:

(i) the Goods are faulty and you comply with the provisions of this clause; or

(ii) the Goods are new, unused and tagged (if applicable) (Original Condition);

(iii) the Goods are returned within 30 days of you receiving it; and

(iv) we agree in writing to accept return of the Goods.

(b) (Change of mind return) We do not accept change of mind returns.

(c) (30 day change of mind return on Santi The Sloth) If within 30 days of delivery of your order you are unsatisfied with your purchase or wish to return it for any reason please contact us using the details provided on our Website and we will provide you with details on how to return your Goods. You must pay for any return shipping costs of Goods to us for change of mind returns. Any Goods returned must be in the original packaging, undamaged, and in the Original Condition as when delivered to you. Any damaged goods or goods used otherwise in accordance with our User Guide (defined below) will not be accepted for return. Once we have received the Goods in the Original Condition, we will organise a refund to your original payment method.

(d) (Faulty products) If you believe your Goods are faulty, please contact us using the details provided on our Website with a full description of the fault (including images if possible).

If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.

(e) If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions or our User Guide, failure to use in any way that the Goods were not designed for, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.

If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.